L. L. Bean Ends Lifetime Satisfaction Guarantee – Social Media Blamed

– News from elsewhere covered by Quincy Quarry News with commentary added.

The Iconic Bean Boot
Image via Mashable

L. L. Bean Ends Lifetime Satisfaction Guarantee – Social Media Blamed.

L. L. Bean’s legendary lifetime satisfaction guarantee is no more.

L. L. Bean founder Leon Leonwood Bean established the guarantee so as to make good after 90% of his initial batch of the iconic Maine Hunting Shoe boots proved defective.

In turn, his lifetime satisfaction guarantee fueled lifetimes of customers’ loyalty.

In recent years, however, social media scum have – as often been the case – ruined things for everyone else by encouraging some to variously abuse the guarantee. 

Examples of abuse include customers who look to have returned L. L. Bean products over apparent dissatisfaction that their children had outgrown them or worn them out.

Liar, liar – may your Bean pants burst into fire!
A Washington Post Fact Checker graphic

As a result, a good man’s making good on things is now gone, replaced by a more traditional product warranty.

That and this good man is surely turning in his Freeport Maine grave.

SOURCE: L.L. Bean is ending its beloved return policy because of bad people on the internet

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